Refund policy

At Kodak Global Limited, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Right to Return

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging
Include all accessories, manuals, and any promotional items received with the purchase
Not be damaged due to misuse, mishandling, or improper care

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Gift cards
Downloadable software or digital products
Personalized or custom-made items
Perishable goods
Items marked as final sale
Products that have been opened or used where hygiene or safety reasons apply

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos showing the item and the packaging

If your claim is approved, we will offer a replacement, refund, or other appropriate solution.

4. Return Process

To start a return, please contact our customer support team at:

support@alurastore.uk

Please do not send items back without prior approval, as unauthorized returns may not be accepted.

If your return request is approved, we will provide instructions on how and where to send your item.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law or unless the return is due to our error.

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

6. Inspection and Approval

Once your returned item is received, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5 to 10 business days. Processing times may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you have not received your refund after the expected processing time:

Check your bank account again
Contact your credit card company or payment provider
Contact your bank, as processing times can vary

8. Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent. If you need an exchange, please contact us at:

Email: support@alurastore.uk

9. Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must instead follow the return process after delivery.