Shipping policy

At Kodak Global Limited, we are committed to delivering your order in a timely and reliable manner. Please review our Shipping Policy below for important information regarding order processing, delivery times, shipping charges, and related matters.

1. Order Processing Time

All orders are processed within 1 to 3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may be slightly delayed. If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

2. Shipping Times

Estimated delivery times vary depending on the destination, shipping method selected, and carrier availability.

Typical delivery estimates are as follows:

Domestic orders: 3 to 7 business days
International orders: 7 to 21 business days

These delivery times are estimates only and are not guaranteed.

3. Shipping Costs

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping promotions will be clearly indicated on the website and may be subject to minimum order values or destination restrictions.

4. International Shipping

We may offer international shipping to selected countries.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local authorities. These fees are not included in the product price or shipping cost unless expressly stated otherwise.

Customs processing may cause delays that are beyond our control.

5. Shipment Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.

Please note that tracking updates may take some time to appear after the shipment has been dispatched.

6. Delayed Deliveries

While we do our best to ensure timely delivery, we are not responsible for delays caused by factors beyond our reasonable control, including but not limited to:

Carrier delays
Customs clearance procedures
Severe weather conditions
Public holidays
Incorrect or incomplete shipping information provided by the customer
Natural disasters or other force majeure events

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

If an order is returned to us due to an incorrect or incomplete address, failed delivery attempts, or refusal to accept the package, we may contact you to arrange reshipment. Additional shipping charges may apply.

8. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check with neighbors, building management, or your local carrier.

If the package is confirmed lost in transit, please contact us and we will review the issue with the shipping carrier.

We are not responsible for packages lost or stolen after they have been marked as delivered to the address provided by the customer, unless otherwise required by applicable law.